Item: Ascentis (discontinued)
Rating: 7
Author: Rylee Rhodes

Use Cases and Deployment Scope

Organization-wide—timesheets, PTO, HR, and payroll.

Pros and Cons

The customer service is exceptional; I rely heavily on their expertise.
The automated/roll-over features are easy to setup.
The way the systems talk to each other is helpful and easy.

The tax portion could be a little more smooth. I find that I have to do more work than I would expect to have to do with no explanation/understanding of what to do.
I would prefer more reminders of upcoming dates and deadlines.
There seem to be issues within payroll when trying to end/change certain benefits and I feel the need to double-check everything with payroll and that adds considerable time to the process.

Support Rating

I have very good luck with customer support.

Key Insights

Do you think Ascentis (discontinued) delivers good value for the price?

Not sure

Are you happy with Ascentis (discontinued)'s feature set?

Yes

Did Ascentis (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ascentis (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Ascentis (discontinued) again?

Yes

Other Software Used

Beyond Intranet Microsoft Dynamics CRM For Nonprofits Implementation Services

Ascentis is easy for all users but on the admin side, you have to have a lot of knowledge of ALL the buttons that need to be pushed to make a change/adjustment that is seemingly easy. There's no such thing as a casual user; there are daily users for timeclocks and such and a dedicated admin to have a working knowledge of all working parts.

Likelihood to Recommend

Ascentis is great if you have a dedicated, system administrator on-site. You can't really be a casual user with all the back end things required for seemingly small changes/adjustments.

The dedicated user

Overall Satisfaction with Ascentis