Asigra: Almost Top Notch Backup Solution
July 14, 2014

Asigra: Almost Top Notch Backup Solution

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

11

Overall Satisfaction with Asigra

The Asigra software was being used for our company's local backup and also for local and offsite backups for our customers.

It allowed us to create an offering for offsite backup that was encrypted to meet our customers ISO requirements.
  • The file level backup restore process in version 11 was flawless. I was able to restore files to customers at any time from my desk.
  • Support staff very knowledgeable. Good to have engineers available to assist.
  • Level 1 training very useful. Staff at their office were very nice. Felt like I was apart of their family while there.
  • Version 11 did not have the ability to take snapshots they said it would be available in version 12.
  • Trying to restore email from full exchange store backup was very difficult. We were not successful in find email.
  • Have to purchase support credits. I ran out of these quickly and would rather have paid for a full year of support. I did not like it when I was out of credits and had to get more before I could get assistance.
  • In Manged Services, you can quickly see ROI. Companies are becoming required to have offsite backups and they are understand this is not cheap. However, I think the MSP needs to have the correct infrastucture as they are now holding data. Asigra has ability to replicate data to another facility.
  • Simple offsite file restores are quick and easy.
  • Setting up customer backups are very easy. Initial seed process quite easy.
I have used Symantec Backup Exec, Symantec System Recovery, Datto and RBS Cloud Backup.

Asigra has great compression. No need to install additional agents across a company is great. End Users often blame agent installs for messing up workstations etc so not needing an agent in order to backup a workstation saves a lot of time.
I do not like the idea of constantly having to buy support credits. This makes me worried about emergency issues and needing support credits to resolve issues. The full system restore process I was told by Senior Engineers was not exciting. I was told that I needed to get the machine to same patch level first. This can be very time consuming.
I would make sure they have full snapshot backups in latest versions. I would recommend a testing period before purchase and/or an onsite demo. I think this is a great software to use in the Managed Services industry. Companies are becoming required to have encrypted offsite backups. No agent to install on clients makes deploying a CDP type of backup very easy!!