Documentation on the data query side is lacking but customer support makes up for it
March 17, 2020

Documentation on the data query side is lacking but customer support makes up for it

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

It is used to show how our clients navigate our web site and mobile application. We want to see what the most popular parts of our websites are and also try to see the completion rate of tasks our users complete using our web site/mobile app. We can capture information about these users, then do data mining while still preserving anonymity. We are required to adhere to European GPDR standards and AT Internet is compliant with these requirements.

Pros

  • Tracking page hits and clicks.
  • Documentation on how to modify source code and web pages to use AT Internet.
  • Customer support.

Cons

  • Documentation on how to query the data collected by AT Internet.
  • Structure of data collected (except for page hits and clicks).
  • User interface of their data query tools.
  • User interface of their administration tools
  • Mapping between the data traced and how it can be queried.
  • None yet, we haven't had enough time to evaluate the ROI, we're just starting.
Rapid response. Support people find the answers if they don't know them right away. They are patient with newcomers. Good videoconference tool for sharing screens.
None (yet).
If you need GPDR compliance, AT Internet is a serious contender. If you do not then I would try using this tool and comparing it to other tools. The comparison should include all the queries and graphs/charts you want to produce because I feel AT Internet could be better in these aspects, and if you do not do a "full cycle" test you won't see this. It appears that in our company it was chosen because it was GPDR compliant and the choice was made without really trying the product.

Comments

  • Declan Owens | TrustRadius Reviewer
    Declan Owens
    (Vendor Representative) commented 6 years ago
    Dear customer, Thank you for taking the time to leave a review, we really appreciate your feedback. We are sorry to read about your frustrations, maybe we can help you with that: - Concerning manipulating the Reporting API, the best solution is to build your data sets in Data Query (https://apps.atinternet-solutions.com/DataQuery/Designer/), as the tool automatically builds the API query for you, once you are finished, you just have to copy/paste! If you really want to read about the full extend of the APIs features, you can read this section of our documentation: https://developers.atinternet-solutions.com/rest-api-en/getting-started-rest-en/how-does-it-work-rest-en/. - Concerning user interfaces, you'll be pleased to learn that a new version of Data Query has been released with a similar UI to Explorer, please feel free to test it: https://dataquery.atinternet-solutions.com/. Concerning administration, you can now do many things via the Data Management section (https://management.atinternet-solutions.com/), notably manage your data model. If you have any other issues in the future, feel free to reach out to our included Support Centre, via the interface, email or phone, where a team of professional digital analytics consultants will be delighted to assist you 24/7. Kind regards from the AT Internet team.

More Reviews of Piano Analytics

  1. Home
  2. Digital Analytics Tools
  3. Piano Analytics Reviews
  4. User Review of Piano Analytics