Documentation on the data query side is lacking but customer support makes up for it
March 17, 2020

Documentation on the data query side is lacking but customer support makes up for it

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

It is used to show how our clients navigate our web site and mobile application. We want to see what the most popular parts of our websites are and also try to see the completion rate of tasks our users complete using our web site/mobile app. We can capture information about these users, then do data mining while still preserving anonymity. We are required to adhere to European GPDR standards and AT Internet is compliant with these requirements.
  • Tracking page hits and clicks.
  • Documentation on how to modify source code and web pages to use AT Internet.
  • Customer support.
  • Documentation on how to query the data collected by AT Internet.
  • Structure of data collected (except for page hits and clicks).
  • User interface of their data query tools.
  • User interface of their administration tools
  • Mapping between the data traced and how it can be queried.
  • None yet, we haven't had enough time to evaluate the ROI, we're just starting.
Rapid response. Support people find the answers if they don't know them right away. They are patient with newcomers. Good videoconference tool for sharing screens.
If you need GPDR compliance, AT Internet is a serious contender. If you do not then I would try using this tool and comparing it to other tools. The comparison should include all the queries and graphs/charts you want to produce because I feel AT Internet could be better in these aspects, and if you do not do a "full cycle" test you won't see this. It appears that in our company it was chosen because it was GPDR compliant and the choice was made without really trying the product.