Analytics all-in package that you won't regret
April 24, 2020

Analytics all-in package that you won't regret

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AT Internet

AT Internet is being used across the whole organization, especially for those who would need to understand the web performance of their editorial pages or the most popular products of their range. AT Internet also helps our internal collaborator in measuring the performance & the ROI of their paid/unpaid marketing campaign efforts. What's more, other analyses such as the customer journey could also be done thanks to the Explorer module of AT Internet. Currently, we're using the tool to measure the traffic evolution during this very special period of COVID-19 to understand our customers' behavior in the digital environment.
  • Qualified tagging
  • Precise data thanks to page names & click names
  • Real-time dashboard that requires no further effort to always do data extraction
  • Cool new feature of AXON contribution thanks to machine learning
  • Continuous improvement with the new generation of Data Query 3
  • Limitation of 100 sites when it comes to multi-site analysis
  • Sometimes I might face an instance of generating yesterday's data
  • Period limit when it comes to customer journey analysis
  • Limit of maximum number of metrics & dimensions to put in Explorer
  • When I want to check message history in AT Internet support center, it always get me back to Explorer without showing my support message history
  • Helps to reduce the non-efficient investment on media
  • Helps to understand the behavior of our digital customers
  • Helps to monitor the performance of web page
  • Helps to understand and improve our internal search engine performance
Even if I am not an expert regarding GDPR compliance, I do confirm that AT Internet cooperates very closely with GDPR experts in our organization to make sure that the level of user data protections put in place corresponds perfectly to EU data protection laws. There are 0 personal data recorded by AT Internet.
I would rate this a "10" for AT Internet support. They are always available and ready to answer our questions by getting back to us with no delay. Plus, they demonstrate their great efficiency in solving our problems with patience and very detailed explanations. They are web analytics professionals, and they continuously improve AT Internet tool & functions with feedback from their customers.
AT Internet's specialist customer support has helped us have a clearer understanding of abnormal web traffic which had been caused by robot testing that had polluted our web traffic. They also helped me to tackle difficult analytics questions asked by internal business that I'm not 100% sure to answer with my own knowledge of AT Internet.
AT Internet is a brilliant tool when you want to see the historical traffic evolution of your web page, and to understand what has been the cause when there was an abnormal increase/decrease in terms of traffic. It would also be super useful to see the navigation path of visitors after seeing your page. It could also help you to understand the traffic sources of the visits with your page as the entry page.

However, when it comes to in-page analytics, it would be hard for AT Internet to tell you the zone where people click the most. Since it's impossible to have the data of zone that is not clickable.