Efficiency and Accountability
March 16, 2020

Efficiency and Accountability

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AT&T Workforce Manager

I manage enterprise level accounts that utilize AT&T Workforce Manager. As an organization, we develop, sell, and support AT&T Workforce Manager. The software gives organizations more access to their mobile workforce than ever before and real-time data to help them make necessary proactive changes.

With AT&T Workforce Manager, organizations can track their mobile employees, fleet, and assets and know where everything is at all times. Wireless Forms makes reporting data from the field easy and efficient.

Timekeeping allows employees to clock in from the field, saving time and money by removing their need to visit the office.

The robust dispatching feature gives organizations the ability to schedule jobs and create custom service types.
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

Do you think AT&T Workforce Manager delivers good value for the price?

Yes

Are you happy with AT&T Workforce Manager's feature set?

Yes

Did AT&T Workforce Manager live up to sales and marketing promises?

Yes

Did implementation of AT&T Workforce Manager go as expected?

Yes

Would you buy AT&T Workforce Manager again?

Yes

Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.