Atlassian Crowd is a great product for small startups.
November 29, 2017

Atlassian Crowd is a great product for small startups.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Crowd

We used Atlassian Crowd as our primary ticketing system for our production level product. We have tickets filled in that were filed by customers, our internal customers, our QA teams, and our developers. We used these tickets to develop a backlog of bug fixes and new improvements that our dev team can prioritize.
  • It is very easy for users to create tickets
  • Standing up Atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
  • We did not get the speed that we needed vs. hosting our own local Atlassian product
  • Configuring accounts could have been easier
  • I didn't like the process for installing extensions
  • We ended up moving off of it pretty quickly
  • It helped us realize that we needed to host our own solution
  • The product itself was functional but it just didn't suit our scaling needs.
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
For smaller companies Atlassian crowd is great, however, we grew to a size where we were getting rate limited so we needed to scale up. What we ended up migrating to was the non-cloud solutions for Atlassian products. This allowed us to hit our scale without being rate limited. However, at a smaller scale, this product would work great.