JIRA review
August 07, 2014

JIRA review

Patrick Kasarski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Issue tracking
  • Confluence

Overall Satisfaction with Atlassian JIRA

I believe it is used by software development departments rather than across the whole organization. It us used for issue tracking, collaborative documentation and references. It address problems of collaborating on documentation and tracking issues.
  • Nice UI, looks good and easy to understand
  • Lots of features
  • The flip side of having a lot of features is that the level of detail (for example on tracking issues) is sometimes overwhelming. It might be better to have a simplified interface than to present the user with a lot of statistics.
  • Sometimes it's hard to find out whether an issue already has a ticket open for it.
  • Issues might be linked more closely to wiki section.
  • Improved bug tracking
  • One source for documentation
  • Overview of project progress
Compared to Sharepoint, it is a lot easier to use, but might not have every feature. You "develop for" Sharepoint, but you just use JIRA.

The other alternative is to not use project management software at all, and just rely on emails and regular Word docs or whatever instead of a wiki format. This might work for very small teams but doesn't scale very well.
It's being actively developed, and I don't see any other program catching up with its features.
If there are only one or two people working on a project, then JIRA is probably overkill. If you don't use Agile then it may not be the best fit. But for medium to large scale Agile projects it works well.