JIRA, much more than a Bug Tracker
August 06, 2014

JIRA, much more than a Bug Tracker

Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Overall Satisfaction with Atlassian JIRA

Atlassian JIRA is being used by two departments within our company. The more obvious is our tech team, which uses it for bug tracking across our web/app development projects. My team has "adopted" JIRA as a way to task manage our web production and processing. We receive video assets, imagery and metadata to publish to multiple web sites. Tracking progress and assigning tasks associated with this ongoing workflow has made JIRA an invaluable tool for us. We complete hundreds of titles per month, and before JIRA tried to task manage in Google Docs.
  • E-mail notifications; the fact that reporters and watchers can stay in the loop via "push" and not "pull" is amazing
  • The fact that tickets are of permanent record; they can be closed but not deleted
  • The ability to clone JIRA tickets is very helpful when we are building out batches from the same partner or episodic content
  • The ability to link tickets helps us keep work batches connected
  • Labels make it so easy to push-to-filter tickets
  • Due dates help us to manage deadlines
  • I would like more keyboard shortcuts for quick use
  • When exporting to Excel, there are some formatting issues with how the data comes through
  • It would be great to be able to search by labels
  • It would be helpful to merge duplicate labels or edit labels
  • Our efficiency with tracking progress on content production has improved remarkably
  • My team's ability to cross-assign subtasks and move workflow forward is invaluable
  • We've expanded our task management flow into other types of projects and continued to "adopt" JIRA functionality to work for our needs
  • Jive Producteev,Asana
JIRA's infrastructure is more stable, and the numbering of tickets, and organization by project pushes it far above any competitors.
Our productivity has increased by leaps and bounds since transitioning our task management to JIRA. It's a no-brainer.
It's obviously well suited for bug tracking. For our purposes (on the Content Team), we've had to ad-hoc some aspects of production that we track, such as adding in our our "production audit" of brackets to fill in, since we cannot add true check-boxes or radio buttons (at least to my knowledge).