Atlassian Jira Align, an efficient project management tool for multiple software developments
January 27, 2020

Atlassian Jira Align, an efficient project management tool for multiple software developments

Prathamesh Muzumdar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Jira Align (formerly AgileCraft)

Atlassian Jira is an efficient project management tool that we have been using for the past three years. Especially to the IT department, it has provided us with the most efficient operation in an Agile Scrum development framework. Using it exhaustively for the past few years it has helped us to organize and monitor software development and support effectively. Being in the retail sector we have had multiple issues organizing production and implementation of different software programs over different verticals. Atlassian Jira helped us to organize those tenuous developments under one roof. Jira is highly flexible and customizable as per the projects that you have and across different departments. The customization of features in Jira enables your organization to develop and implement various IT projects at the same time. Jira makes the whole process more effective and efficient.

Pros

  • Jira is a great project management tool when it comes to tracking the progress of deliverables and milestones. Each member of the team can track individual deliverables and milestones. Jira comes with filters and search functions to perform these tasks.
  • Jira is highly flexible when it comes to maintaining tasks and deliverable backlogs. You can plan and organize your sprints in such a way that you include your previous backlogs in them.

Cons

  • The biggest challenge with Jira is maintaining the workflows. There are issues with workflow customization especially if you depend heavily on long workflow with a large number of rows, as scrolling function's unavailability in a static view creates issues in readability.
  • The efficiency of using Jira can go down with the ease of use as new users who are untrained in Jira find it difficult to navigate over Jira efficiently. Users are required to be trained on Jira navigation and customization before using Jira.
  • With Jira, it is very easy to track down various bottlenecks in the deliverables further streamlining the development process in the production stage. Running numerous IT projects with multiple bottlenecks and backlogs was the biggest challenge that we ever faced before implementing Jira. Jira made the process more efficient by saving time and money.
  • Jira helped to build customized features for different verticals. Rather than investing in different third party tools we were able to perform the same tasks in Jira. This saved us lot of money.
Atlassian Jira is packed with features, though it costs more to have Jira compared to its competitors still it performs well for a large organization which depends a lot on digital channels for retail. For us, during product evaluation, Jira was the first choice compared to Rally and VersionOne. Jira brought in many features some of them include better integration, multiple access through the client, high customizability, etc. Some of these features were very limited in competitors, while some of them needed a third party service making the whole process inefficient. Jira came out to be the most
effective alternative compared to others.
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.

Do you think Jira Align delivers good value for the price?

Yes

Are you happy with Jira Align's feature set?

Yes

Did Jira Align live up to sales and marketing promises?

Yes

Did implementation of Jira Align go as expected?

Yes

Would you buy Jira Align again?

Yes

Jira is very well suited for large organizations like mine where you are required to run multiple projects in a highly integrated environment. Jira gives you the flexibility to customize the features for different projects and verticals. High flexibility in adding new features across different verticals makes it a very efficient tool.

Being expensive and feature-oriented, Jira is not suitable if your organization relies heavily on small projects and outsourced vendors for development - in that case tracking projects through Jira comes out to be a big challenge. Jira is also not well suited for companies who don’t want to invest in training as Jira requires some amount of training for new users.

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