Atlassian Jira Align (formerly AgileCraft) keeps scrum teams and squads on track
Updated May 19, 2021

Atlassian Jira Align (formerly AgileCraft) keeps scrum teams and squads on track

Gene Baker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Jira Align (formerly AgileCraft)

Atlassian JIRA Align (formerly AgileCraft) is an enterprise tool that is used to align the Scrum teamwork to the overall strategy. It keeps our teams connected, gives our teams the roadmap to get us to the desired end state. We also use the Atlassian JIRA Align (formerly AgileCraft) Software for our agile development process, and the tools integrate well. Atlassian JIRA Align (formerly AgileCraft) also helps our program manager prepare funding requests and show value for the money already invested.


  • Roadmap for our Scrum teams
  • Visibility into our digital transformation


  • There is no support for waterfall. While our development team is an agile shop, some internal partners are still waterfall. It would be nice to have better support for their work.
  • Atlassian JIRA Align (formerly AgileCraft), in my opinion, has helped to bring the scrum teams and squads together, working toward common goals.
  • Atlassian JIRA Align (formerly AgileCraft) aligns with our agile development and offers full support for our SAFe framework.
Atlassian JIRA Align (formerly AgileCraft) has an excellent suite of tools that integrate well with other tools and offers full support for various agile frameworks, including SAFe. It's just a complete integrated package, whereas some other tools seem to be lacking in different areas. Several plug-ins can be integrated to help with pro serv invoicing and integration with GitHub, Jenkins, Confluence, and other tools that we use.
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.

Do you think Jira Align delivers good value for the price?


Are you happy with Jira Align's feature set?


Did Jira Align live up to sales and marketing promises?


Did implementation of Jira Align go as expected?


Would you buy Jira Align again?


The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.

Jira Align Feature Ratings

Task Management
Resource Management
Gantt Charts
Support for Agile Methodology
Email integration
Mobile Access
Timesheet Tracking
Change request and Case Management
Budget and Expense Management

Evaluating Atlassian Jira Align (formerly AgileCraft) and Competitors

  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
We needed a tool that could help alignment across our multiple squads and scrum teams. We have a technology team of about 200 team members broken into units and then scrum teams. Atlassian JIRA Align (formerly AgileCraft) and Jira Software give us insight and help us track the progress of our digital transformation across our suite of applications. When we evaluated this tool, we immediately saw this value.
We create a scorecard with criteria based on the use cases that we define. We create a scoring matrix for that criteria so that we can objectively evaluate the various tools in the evaluation process. Based on the evaluation and trial software usage, Atlassian JIRA Align (formerly AgileCraft) scored the highest meeting all of our needs. I like our scorecard evaluation process and it works well. It helps prevent people from playing favorites and helps us select the right tools to meet our needs.

Atlassian Jira Align (formerly AgileCraft) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - We have just the regular support for this tool. That seems to be sufficient to meet our needs, and the support team is very responsive and able to answer our questions quickly. We are pleased with the service that they have provided to us under their regular support model.
We have not had any exceptional support services. However, we have not needed anything unique from this support team.

Relationship with Atlassian

The vendor relationship with this vendor is cordial. They are responsive to our requests and take the time to listen to our needs and concerns. They didn't just come in and try to slam in a product but took the time to work with us to help us find the right product.
The vendor continues to provide excellent support for our team even after the sale. This is refreshing because some vendors close the deal and then don't give us any attention because the deal is done. Not true for Atlassian JIRA Align (formerly AgileCraft). I realize our enterprise is vast, so it's in their best interest to take care of us, and they do.
We negotiated on cost, support and having a professional services person assist with the deployment. Our enterprise can be challenging to work with because we as customers are demanding given the size of the organization. This vendor was able to work with us and come to terms with us so that we could purchase their products and get them deployed and in use.
Not really, treat them respectfully like you would expect to be treated. They will work with you the best that they can. They have a great product and have some flexibility. But keep in mind that GSA constrains everyone. Expect discounts to be in line with the size of your organization.


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