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AtTask is definitely worth a look.
January 10, 2014

AtTask is definitely worth a look.

Joe Bagley, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

R17

Modules Used

  • Collaboration Package

Overall Satisfaction

  • AtTask is great at reporting on virtually any information that can be stored in the system. It is simple for my users to create informative, detailed reports to run their internal business units.
  • It's so easy to make comments, send notes, and keep all communication flowing through AtTask rather than isolating conversations in email.
  • AtTask ties together our global business units with live, up-to-date project information.
  • AtTask has drastically reduced the number of spreadsheets required to track and communicate information internally. No users ever need to wonder if they are seeing the latest version or commenting on an obsolete message. They can see the latest information anytime they want.
  • The interface is simple, intuitive, and my users love it.
  • It can be a challenge to administer the system if you have a large number of users doing many different job types. For small implementations there should be no issues, but for larger systems make sure you have a dedicated, and available, system administrator. There are no tools in the system to make managing your daily user issues a simple task.
  • Product enhancement requests are submitted through a web form, but there is no way to see, update, or otherwise interact with any product enhancement suggestions once they are submitted.
  • There are very few free training opportunities for self-learners, and none of them are geared toward advanced users. Excellent educational packages are available to take well-planned, live training courses, but users who want to expand beyond the elementary basics of the system by self learning have very few options for advancement.
  • Hugely positive impact on our business. Much faster time-to-market with our products, vastly reduced miscommunication. AtTask is now THE source of all live, critical project information.
  • AtTask has allowed us to seamlessly bring together different business units and teams from all over the world.
  • We're continuously expanding the number of users in the system. Teams take a quick look at how effective it has been for the original users and they want to evaluate it for themselves.
For the price point, there is nothing out there that provides this level of ease of use, robust features, and amazing out-of-the-box reporting. The system is simple to train and onboard new users, so adoption becomes almost self-managing after a short period of time. The main thing that purchasers of any project information system need to keep in perspective is that no system will fix your business problems. Your system has to be a reflection of the good processes you already have in place. Implementing a system to fix your processes will not work. But if you have good processes, take a solid look at AtTask for your project management system. You're likely to find little that compares with the vast feature set for the same price.
No system is right for every application. In the past AtTask has been difficult to integrate with Agile development environments and highly collaborative creative environments. They are working hard on new features (some of them are already released) to address this. I believe that AtTask also has an upper limit of scalability, but it depends on how it is set up. It is possible to too highly optimize its use for one business sector and make it very difficult to expand organizationally. I would recommend hiring a competent AtTask consultant/implementer if you want to make sure your implementation is future-proofed.