Overall Satisfaction with Attensity
- The major strength of the Attensity tool is the ability to personalize the categories and queries to find exactly what is important to our particular business. Using structured and unstructured fields together make for more insightful analysis. Doesn't feel like an out of the box tool.
- Attensity Support Team is always available for support questions or extraction/IT problems. Their team acts quickly to get problems resolved.
- The ability to analyze multiple data sources into one topic of analysis.
- Attensity is more than a word cloud!
- Manual categorization is needed to deliver the best analysis. This takes a lot of time.
- The Attensity tool is not user friendly. It takes time to learn how to create and manipulate queries.
- The Attensity products are expensive.
- Customer insight through text analytics is found on a daily basis. We have found that changes are needed at some of our Airports, for some of our inflight products and in regards to some of our processes. We believe that NPS can be impacted by even the smallest changes made from text analytics.