Professional needs met!
February 09, 2025

Professional needs met!

Julia Timmins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone Mpower

We use it daily to take patient calls. There are not many problems, just common workplace call service. We use this daily with all team members, and it helps us keep track of our daily statistics!

Pros

  • Answering calls.
  • Stats of team.
  • Handle times.

Cons

  • More ways to move dashboard.
  • Helps us communicate with patients.
It does the job! It’s very reliable, and we cannot do our jobs without it!
Not Sure

Do you think NiCE CXone delivers good value for the price?

Not sure

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NiCE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone again?

Yes

N/A cannot complain; it helps us do our job! It’s already helpful with statistics to know where we, as agents, need to improve with our calls.

NiCE CXone Feature Ratings

8.1
Agent dashboard
10
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
7
Call scripts
8
Call tracking
8
CRM software integration
8
8.9
Inbound call routing
10
Omnichannel inbound routing
8
Recording
10
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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