Need interactivity between Cloud-hosted solutions? Automate.io delivers it without API programming
May 06, 2020

Need interactivity between Cloud-hosted solutions? Automate.io delivers it without API programming

Dutch Dekkers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Automate.io

Our organization takes customer service extremely serious. We're dealing with one of the most sensitive clients imaginable. Yet, we are also in a market sector which is void of funding, demanding extreme cost disciplines. To address the cost need, automations are essential. To address the need for outstanding compassionate customer service, automations need to be very intelligent and accurate ( = costly). Though we build most automations ourselves, each and every bit of code we design ourselves needs to be architected, developed, tested, released, and again reviewed. This is where Automate.io comes in.
Automate.io is super clever. They have built robust API modules for a host of existing Cloud service providers/SaaS. We simply select the two that we want to interact/interconnect, define intelligent filters and criteria, and let it pull data from the one into the other, and do so in ways that match our very specific needs. Automate.io does this in minutes(!), rather than requiring the time to roll it out ourselves.
Automate.io is both brilliant and well designed, as it is well-supported. An excellent team of knowledgeable passionate people.
I have been leading DYNAREAD since 2006, and been in Internet IT since the late 90's. In the last 8 years I double CEO/CTO. Trust me: Automate.io is a solid 5 stars!
  • Interactively connect one app with another.
  • Allow super easy builds of automation bots, even with visual depiction.
  • Excellent customer support.
  • In all sincerity, I can think of no cons
  • Automate.io allows us to save time by delivering integrations that otherwise would take several days to a week to responsibly build.
  • Automate.io allows us to cost-effectively create actionables.
We obviously have worked with a large number of different API's. But we would always be required to study the API ourselves, and build the code. Automate allows us to choose to use them and gain interactivity between apps instantly.
Fast reply, knowledgeable, solution-oriented, polite.

Do you think Automate.io delivers good value for the price?

Yes

Are you happy with Automate.io's feature set?

Yes

Did Automate.io live up to sales and marketing promises?

Yes

Did implementation of Automate.io go as expected?

Yes

Would you buy Automate.io again?

Yes

Need one app to interact within another? Automate can deliver this in minutes, in a robust way.

Automate.io Feature Ratings

Pre-built connectors
10
Support for real-time and batch integration
10
Data security features
10

Using Automate.io

3 - C-Level and senior management. We work on need-to-know basis, and Automate is powerful, so we don't want line engineers enjoy access.
1 - I would say it is definitely advisable to let somebody with sound experience with API's and databases work with it. If you have no clue what an API is and no real clue of how databases work, then the conceptual understanding of WHAT Automate does and CAN do (and what it intrinsically cannot do) would be missing.
  • Selecting and preparing customer interactions requiring specific custom followup
  • Building/Designing API interactivities is generally complex and takes time. Automate solves this for a lot (not all, of course) scenarios.
  • We will always weigh the pros and cons of using Automate versus building the API interactions ourselves.
Excellent tool, offering excellent ROI.

Evaluating Automate.io and Competitors

Yes - Custom development of API connections by our own IT Division
  • Price
  • Product Features
  • Product Usability
I knew of Automate in the past. Always kept a bit of an eye on them, so to speak. We bumped into a specific need at a less-ideal time in terms of in-house IT Development availability. Checked out Automate, and instantly fell in love with it!
We could have embraced Automate IO earlier.

Automate.io Implementation

Make sure the person managing it knows APIs and Databases, so they can 'understand' what Automate does and offers. Without such conceptual understanding, Automate is too geeky. WITH such conceptual understanding, Automate is a Church Picnic easy.
Change management was a small part of the implementation and was well-handled - We only had to bring good news: We now get this and that done fully automatically: Hurray.
  • One small learning curve experience, due to our own misconception. Quickly resolved.

Automate.io Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
In our very first bot config we overlooked something relatively simple, causing us to need to ask for support. The manner in which they jumped on board was simply impressive. They not only solved it, but also efficiently and respectfully educated us in order to avoid future repeats.

Using Automate.io

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Interactive connections between APIs
  • None, really, unless you need interactivity with an App outside of Automate's offering.
It is brilliantly superb.