Automation at a Glance
March 22, 2019

Automation at a Glance

Rajat Sharma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Automation Anywhere

It is used profoundly in our organization for handling complex business problems. It interacts with web applications, CRM applications, and SAP applications in the banking and insurance vertical. It helps the bank in automating dynamic document generation processes and with OCR applications integrating with banking software.
  • CRM applications: Lead Handling process, CSV upload into the system with email notifications to the customer.
  • SAP Applications: Invoice generating and document processing.
  • OCR capabilities for handling Citrix/VDI applications, and capturing complex data.
  • A learning model for AA needs to be evolved to catch more users.
  • Real-time scenarios relating to tools causes capabilities to be more evolved.
  • Real-time logging and error handling mechanism is too evolved.
  • Full-time equivalent (FTE) savings.
  • More transaction volumes of data processing.
  • Lower error rates and more satisfied customer base.
  1. More user-friendly
  2. Easy to create workflows
  3. Drag and drop functionality of elements
  4. Larger customer base
  5. Good customer support
Well suited for CRM applications, SAP applications, and OCR. Not well suited for logging, real-time events, and scheduling jobs.