Enterprise Level Backup Solution
Brian Munn | TrustRadius Reviewer
Updated July 25, 2019

Enterprise Level Backup Solution

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dell EMC Avamar

We use Avamar as our data center backup platform. We have been using Avamar for the past 5 years and have had great success. Our environment is completely virtual and we use the backup solution to not only backup the data within a server using the backup agents but we also use Avamar to backup the VMs.
  • Avamar's deduplication technology is extremely efficient. Each backup of a server is considered a full backup but only changed bits for data are copied.
  • The backup process is almost as easy as set it and forget it. Once the policy and schedules are created Avamar works and works without issues. It is very rare we have any failed backups.
  • Avamar offers a wide range of backup agents and a very customizable backup configuration
  • Initial purchase cost is on the high end.
  • After initial support package has expired the cost to renew is extremely high.
  • Media export option is lacking on features and then using exported media for restore is a cumbersome process.
  • Much less time spent managing backups (Configuration and tape changes).
  • Successful backups. 99+% of all our backups are successful
Reliability. Avamar is hands down more reliable than any other backup solution I have used.
Size of company or data center. Avamar is well suited for larger data centers with lots of data and companies are are willing to purchase the replication grids.

For smaller companies Avamar is cost prohibitive. Avamar is designed for large companies and lots of data.

Dell EMC Avamar Feature Ratings

Universal recovery
Not Rated
Live recovery
10
Recovery verification
Not Rated
Business application protection
9
Multiple backup destinations
4
Incremental backup identification
10
Backup to the cloud
Not Rated
Deduplication and file compression
10
Snapshots
10
Flexible deployment
Not Rated
Management dashboard
10
Platform support
10
Retention options
10
Encryption
10

Dell EMC Avamar Support

Great support. Very knowledge able engineers and quick to get resolution.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - It was part of our initial purchase. Multi year support. This also covers software upgrades.
Dell EMC has always provided great support. I typically use the online chat function and get through to a support engineer quickly. They are able to fully support the product without needing to escalate.

Using Dell EMC Avamar

The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Restore selection and execution
  • Reviewing recent backup or restore activity.
  • Dashboard shows a great overview of recent backups success or failures along with system utilization and any warnings.
  • System reboots
  • Troubleshooting backup issues
  • Upgrades