Aura Review.
June 22, 2023

Aura Review.

Damion Merrill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Aura

Business telecom system; lab environment to test applications for customers.

Pros

  • Reliable
  • Consistent delivery.
  • Solid technology.

Cons

  • New product initial support.
  • Knowledge base updates are slow.
  • Better fixes for known issues.
  • CC Elite
  • ROI is solid for the needs of our business.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Customer size and use cases determine whether Aura is the proper product.

Avaya Aura Feature Ratings

Cloud PBX ()
Not Rated
10.0
Answering rules
10
Message alerts
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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