Avaya Aura Excels
June 26, 2023

Avaya Aura Excels

Anthony Seal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Aura

I use Avaya Aura Communication Manager with a J159 SIP endpoint each day. It's the main form of voice communication I have with my customers. It allows my contacts to reach me on my Avaya Aura endpoint or my cell phone at the same time. I can also view the availability of my coworkers.

Pros

  • Extremely clear voice calls
  • Extensive feature set
  • Easy-to-use interface
  • Very flexible

Cons

  • Would like to see expanded voice paging capabilities
  • More endpoints with video capabilities
  • Too many applications with similar names, i.e. Workplace, Workspaces, Spaces
  • SIP endpoints
  • Softphones
  • Telephony features
  • Avaya Aura allows me to complete my overall business objectives
  • It's the lifeline to my customers

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya Aura again?

Yes

I think the Avaya Aura solution is very well suited for the vast majority of UC and CC scenarios. It's especially well suited for healthcare and college campuses that need a large number of digital or analog endpoints. Its uptime, along with the redundancy options, make it an excellent choice for any scenario where downtime cannot be tolerated.

Avaya Aura Feature Ratings

10.0
Directory of employee names
10
9.8
Call park
9
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
10.0
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.5
Centralized communications management
9
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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