Aura Messaging Delivered to You!
June 23, 2023

Aura Messaging Delivered to You!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

We use Aura Messaging. The messaging allows customers to receive an email of the voice message. It also gives the option to delete the messages after it is transferred.

Pros

  • Voice mail to Email.
  • Vacation mode, which allows the mailbox to become announcement only.
  • Web Access.

Cons

  • Single sign-on for telephone interface and Web Access.
  • Administrator password reset within the portal.
  • End User password Reset.
  • Admin system passwords can be used multiple times.
  • Customers like the Web interface.
N/A

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

No

Would you buy Avaya Aura again?

Yes

I like the ability for customer to reset their own password.

Avaya Aura Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.0
Answering rules
Not Rated
Call recording
9
Call park
9
9.0
Mobile app for iOS
9
Mobile app for Android
9
9.0
High quality audio
9
High quality video
9
9.0
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
9.0
Centralized communications management
9
Team messaging
9

Comments

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