Avaya is rooted.
June 23, 2023
Avaya is rooted.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
We use Avaya Aura to manage our call contact centers in order for our customers to call or communicate with us for their reservation needs and much more. We deal with customer service, reservations, and general interactive voice responses to make sure our clients are aware of all that Disney offers.
Pros
- Call Stability.
- Support
- Feature Releases.
Cons
- Timely Support Reach.
- Hardware Confounding Troubleshooting.
- Backward Compatibility.
- Call Routing.
- Call Flow Management.
- On-Premise Availability.
- Customer Reach.
- Return on Investment for Volume.
It has been too long and was used before I even reached my company.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
No
Did implementation of Avaya Aura go as expected?
No
Would you buy Avaya Aura again?
Yes
Comments
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