Yeyyy Avaya Infinity™
May 05, 2023

Yeyyy Avaya Infinity™

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Experience Platform

The Avaya Infinity™ was utilized by one of our customers in FIS. They use this as a contact center platform across all channels and analytics. There was an AI involved which makes it easier. You can hear everything you need and you can do Noise Removal for the conversations.

Pros

  • AI noise cancellation
  • Personalization
  • Smarter

Cons

  • Functions are a little confusing
  • Slow mobile app
  • Ringing not synced between web and app
  • accurate decision making
  • Innovative
  • Operational efficiencies
AI is the new game this 2023 and a mobile app works for efficiency especially for this who work from home. The call recording and transcription sre intelligent. The platform was really good and IP telephony system. It has strong customer focus and expertise. Decision making has never been easy.

Do you think Avaya Infinity™ delivers good value for the price?

Not sure

Are you happy with Avaya Infinity™'s feature set?

Yes

Did Avaya Infinity™ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Infinity™ go as expected?

Yes

Would you buy Avaya Infinity™ again?

Yes

I like this apps because it has new features that an IT personnel like especially AI part. The design was well thought and has great feature for speed dial. the clients were able to complete event and csse. I also notice that it doesn’t crash which makes it reliable. Way to with improvement.

Avaya Infinity™ Feature Ratings

10.0
Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
Not Rated
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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