Sound bites from higher ed.
June 22, 2023
Sound bites from higher ed.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Communication with different generations and people of different economic means needing flexibility and variety. Avaya Infinity™ gives up the options we need to reach prospective, returning, and current students, not to mention keeping in contact with other faculty and staff!
Pros
- The app and the ability to use the "office" phone while on the road.
- There's an easy implementation and training process to get everyone on board quickly.
- Flexibility of transferring calls to different mediums - I can switch a phone call to a conference or patch in other parties with ease.
Cons
- As an end user (and not part of our IT department), I would love to get updates from Avaya Infinity™ on my own to see other ways to use the product.
- Is there a YouTube channel? Sometimes I'm looking for directions on how to do something and would love to be able to look things up on YouTube.
- I would like to be able to see availability of people in a web page format. For example, if I am looking for someone in financial aid to transfer a student, I would want to look for someone showing as "available" - meaning at the phone and not in a meeting.
- It has made us more focused on the actual communication rather than how we communicate.
- Avaya Infinity™ has helped us promote a consistent message in multiple platforms.
- We expect to have some great positive impact after having the Avaya Infinity™ solution for a while. Retention of students is expected to increase with just the flexibility of communication options.
- Class for Zoom, Zoom and Webex App
Avaya Infinity™ has all of the bells and whistles as the other big competitors. What I like about Avaya Infinity™ is that they are ahead of the game in creating updates for compliance, and they are super supportive of hearing ideas about new tech. Class for Zoom does have some integration with Canvas and other LMS systems that allow for quizzes, etc., but Avaya Infinity™ could have it and I just don't know about it.
Do you think Avaya Infinity™ delivers good value for the price?
Yes
Are you happy with Avaya Infinity™'s feature set?
Yes
Did Avaya Infinity™ live up to sales and marketing promises?
Yes
Did implementation of Avaya Infinity™ go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Infinity™ again?
Yes
Comments
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