January 24, 2020
Score 7 out of 10
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We used Avaya as an office telephone system along with the Genesys as a contact center solution.
- Social media engagement could be added.
- More chat bot functionality.
Do you think Avaya Experience Platform delivers good value for the price?
Are you happy with Avaya Experience Platform's feature set?
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?