January 24, 2020
Score 7 out of 10
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We used Avaya as an office telephone system along with the Genesys as a contact center solution.
- Social media engagement could be added.
- More chat bot functionality.
Do you think Avaya OneCloud CCaaS delivers good value for the price?
Are you happy with Avaya OneCloud CCaaS's feature set?
Did Avaya OneCloud CCaaS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya OneCloud CCaaS go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya OneCloud CCaaS again?