My Avaya Intelligent Xperiences Contact Center views
May 01, 2020
My Avaya Intelligent Xperiences Contact Center views
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
It is actually integrated into our CRM tool for answering calls automatically and voice recording. Avaya is used throughout the whole organization to call within the business. It used mostly by our Call Center department for the automatic answering of calls when they come in. It is also used for monitoring the quality of calls by our call center agents.
- It records calls quite clearly and consistently.
- It integrates well with our CRM tools.
- It automatically answers calls of our customers while our agents engage them.
- It makes workflow more efficient.
- It required quite a lot of learning to get used to the software.
- It has increased our efficiency.
- Avaya has increased our customer engagement capabilities.
Do you think Avaya OneCloud CCaaS delivers good value for the price?
Yes
Are you happy with Avaya OneCloud CCaaS's feature set?
Yes
Did Avaya OneCloud CCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya OneCloud CCaaS go as expected?
Yes
Would you buy Avaya OneCloud CCaaS again?
Yes