Avaya IP Office from CALA perspective
June 27, 2023

Avaya IP Office from CALA perspective

Shawn Knight | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Avaya IP Office

It is our lead product for on-premise communications for our small to medium-business market segment.
  • Reliable communications
  • Good feature set
  • Easy to deploy and support
  • It needs a true cloud offer for my region in CALA.
  • It has been a key revenue earner in our Unified Communications product portfolio.
  • New management capabilities allow us to reduce truck rolls and therefore reduce our expense to support our customers.
  • Cisco Business Edition 6000 (BE6000)
Better price point.

Do you think Avaya IP Office delivers good value for the price?

Yes

Are you happy with Avaya IP Office's feature set?

Yes

Did Avaya IP Office live up to sales and marketing promises?

Yes

Did implementation of Avaya IP Office go as expected?

Yes

Would you buy Avaya IP Office again?

Yes

It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.

Avaya IP Office Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
7
Answering rules
8
Call recording
8
Call park
9
Call screening
8
Message alerts
9
Voicemail Transcription
7
Mobile app for iOS
8
Mobile app for Android
8
High quality audio
7
High quality video
7
Calendar integration
7
Meeting initiation
8
Record meetings / events
8
Desktop sharing
7
Live chat
8
User authentication
8
Participant roles & permissions
7
Centralized communications management
9
Team messaging
8
Team document sharing
8
Call and meeting analytics
9