Would not recommend BambooHR
December 28, 2021
Would not recommend BambooHR
Score 1 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with BambooHR
Our plan was to use BambooHR and Trax payroll to have a single solution for our HR and payroll needs. We were okay until we started to implement their time tracking app and realized that they could not manage some basic payroll functions and no fix was anticipated. Many issues identified in the interim and wrote up several things at their request for them to consider addressing, none of which has been changed. For example, most employee name drop-downs are in first name order. Some are in no intelligible order. Basic, basic stuff. Most recently, about half our employees received half of their vacation accruals for no apparent reason. The "Support Hero" advised that it must have been one of the Admins on our side who adjusted the accrual dates (definitely not the case). Had to go through four people before it was taken seriously and then took two weeks to address, and even then required my reviewing and notifying them of further issues. Just one example.
- Showing accruals (when it isn't messed up) in running total form
- Landing screen is user friendly and visually appealing
- Applicant tracking
- Basic functions of converting time to payroll
- Clocking in and out punches often do not "take"
- Default employee sort should be able to be changed to last name
- Consider not having everyone take their lunch at the same time
- Too little documentation for implementation - told to watch videos
- Applicant tracking
- Time off request/approval process
- Data warehousing
- Drain on productivity
Do you think BambooHR delivers good value for the price?
Not sure
Are you happy with BambooHR's feature set?
No
Did BambooHR live up to sales and marketing promises?
No
Did implementation of BambooHR go as expected?
No
Would you buy BambooHR again?
No