Good design but has room for improvement
January 19, 2021

Good design but has room for improvement

Yammi Wong | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Barracuda Essentials

We use Barracuda Essentials for our email security system for few months. Our company email is using Ms Exchange 2016 on-premise and we used the Symantec Messagelabs before. The 1st problem is we cannot download the Barracuda add-in for Outlook because we don't have Office 365 account ( in Office 2016). The 2nd problem is the Out of office message unable to deliver recipient's inbox, because Barracuda is sending the auto-reply message from Public account which does not trusted by recipient's server like Gmail, HSBCPB. For Gmail or office 365 users, auto-reply found in Junk, HSBCPB recipient lost the message directly as their high security settings I guess. If the sender is using Barracuda as well, the auto-reply message is undeliverable. For this problem, I raised the ticket to support / developer and I'm disappointed to heard that is known issues and no schedule to resolved it.
  • User friendly portal
  • Strong anti-spam capability
  • Cheap
  • Cloud base no other maintenance cost
  • With basic policy control by end-user
  • Responsive support
  • No time schedule to fix bugs
  • India support difficult to communicate
  • Hong Kong sales & deployment engineers are not familiar with the product
  • Without automatic monthly report
  • Many problems on non-Office 365 users
  • "Out of office" is not working on Barracuda
  • Email delay on files scanning
  • Partners unable to receive the auto-reply
User friendly admin portal, price, end-user able to adjust the policies.

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The application is new and many unknown issues if you select Barracuda Essentials. The support is responsive but the root problem is no patch updates to resolve the bugs.

Barracuda Essentials Feature Ratings

Data Loss Protection
Not Rated
Threat Detection
End-to-End Encryption
Management Tools