A good product that needs real useful tweaks to be a great product.
January 23, 2021
A good product that needs real useful tweaks to be a great product.
Score 7 out of 10
Vetted Review
Overall Satisfaction with Barracuda Essentials
We are using all the features of BE. Email SPAM filtering, email encryption and email archiving. We also support these features for our clients as part of our network security services package.
Pros
- SPAM filtering is good.
- Sandboxing all links is very good
- Encryption is good
Cons
- Encryption is always on. There's NO way to turn it off so false encryption leads to real issues. Many banks and other companies cannot read/accept encrypted email. There should be a "Do Not Encrypt" type of keyword to prevent encryption (competing products have this).
- There's no indication an email was encrypted (like with Proofpoint or Zix mail).
- MSP management interface needs work. You have to request licenses by email and wait. Pretty archaic today. Most competing product sites let MSP's increase/decrease licensing as needed, immediately.
- Minor. This is NOT a highly profitable product but it's a good product.
Barracuda handles encryption better than Proofpoint. There are pre-defined rules for encryption that ProofPoint does not have (you have to define encryption rules for each client and from the ground up very tedious and time consuming). SPAM filtering is about the same. Sandboxing and internet threats are handled better by Barracuda (IMHO). Zix is the industry standard but they're three times more expensive. They do offer advanced features like allowing encrypted email to be displayed in Outlook of recipients that ALSO use the Zix service (an ENORMOUS convenience for banking and medical clients). Zix also has a "Do Not Encrypt" option in the subject line that lets users send potentially encrypted email unencrypted (avoiding false positives). This, too, is a huge plus.
Proofpoint does have a nice option of notifying the sender if an email was encrypted when sent. EVERY test user loved this feature.
Proofpoint does have a nice option of notifying the sender if an email was encrypted when sent. EVERY test user loved this feature.
Do you think Barracuda Essentials delivers good value for the price?
Yes
Are you happy with Barracuda Essentials's feature set?
Yes
Did Barracuda Essentials live up to sales and marketing promises?
Yes
Did implementation of Barracuda Essentials go as expected?
No
Would you buy Barracuda Essentials again?
Yes
Comments
Please log in to join the conversation