Very Secure Remote Tool
May 07, 2025

Very Secure Remote Tool

Itumeleng Thekiso | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support

I use BeyondTrust Remote Support to assist users in the organization by remoting into their host machines to resolve technical issues that have been logged as tickets in the helpdesk. The business problems this product addresses is being able to remotely resolve technical issues for users that are in other regions, BeyondTrust Remote Support in the organization is not just used by IT but by the Infrastructure team to remotely log into servers/VMs etc to maintain them.

Pros

  • Stable remote connection
  • Keeps repository of recently logged on host machines
  • Reestablishes remote connection if there was a network drop

Cons

  • The zoom function allows you to zoom but you can't particularly move around well once you have zoomed in.
  • Sometimes a remote connection cannot be established for unknown reasons even if the host machine is clearly online.
  • The bomgar remote link creates multiple instances when clicked multiple times even if an instance already exists of the host machine.
Just like any other remote support tool, BeyondTrust Remote Support is very easy to use, all you do is make sure the host machine has the bomgar agent active in it and then all you do is remote into the said host machine once that is out of the way you are able to do what you need to do in that host machine.

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

BeyondTrust Remote Support is well suited for large organizations where there is a very large number of host machines to manage remotely, the product is especially good at keeping repositories (in folders you create) of all host machines. However given its cost BeyondTrust Remote Support is not well suited for personal use.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.7
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
6
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

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