BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) Reviews

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Ratings and Reviews
(1-25 of 107)

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Score 7 out of 10
Vetted Review
Verified User
Review Source
It's great for any size company. It scales well. If you have staff that are remote it's great. I would say the only downside is the cost. It's charged based on the number of console agents and it can get quite expensive if you have a large number of IT helping out users at the same time. If you have a split shift you won't have that issue as it's based on concurrent logged in users.

I would say if you have remote workings it's one of the best products I used. We have have it set up for Dual Factor Authentication for extra security.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
[BeyondTrust Remote Support (Legacy)] is great for an organization who has has a large infrastructure and multiple users to manage. If you have several thousands endpoints, mobile devices and support is critical , this is the best option to go with. It helps with immediate or rapid support from our team to our end users. Because we are able to have this be a solution we can deploy across campus, it works very well.
September 24, 2020

Bomgar is the Bomb!

Score 10 out of 10
Vetted Review
Verified User
Review Source
In this era of working from home during the pandemic, Bomgar has been the perfect solution in connecting to users to assist them with their tech support needs. With both the tech support and our users working remotely we have been able to provide our full support to our users without anyone having to go into the office. Even after we return to the office we plan on continuing to use Bomgar to provide support so we can maintain social distancing. Even before the pandemic our campus tech support used this resource widely to support users all across campus. It is a wonderful product and I would highly recommend it to anyone considering a remote support tool.
June 24, 2020

Saved my bacon

Score 9 out of 10
Vetted Review
Verified User
Review Source
Remote support has been a life saver. With our previous remote support products we had, our president was unable to be helped when he would have issues. It wasn't always, but it wasn't reliable enough. Now since we have gone with BeyondTrust, I don't have those worries anymore. Even if something happened and a computer lost its way, or never had a path to us, you can point them to our portal to get support.
Andrew Nordgren | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's great for getting security to buy into a tool, with a great external portal for users. It could use a lot of help for administration. Once you get to a certain amount of jump groups it would be easier to manage with scripting to automate processes, but there isn't any documentation on it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BeyondTrust Remote Support works well for connecting to systems behind firewalls. It only requires ports 80/443 to connect for full access and control of users computer. Works well with users that have slow connection speeds.
August 05, 2019

Rockin IT with Bomgar

J. D. Steiger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is extremely well suited for desktop and laptop computer access. I have not used it for mobile devices but other colleagues say that it could use a significant amount of improvement in that area. The interface on mobile devices is clunky and slow. Other comments I have heard are that there are a number of disconnects that occur on mobile devices. Specifically android devices.
Alan Glenister MBCS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The obvious use for this product is to take over control of a remote computer to investigate issues and/or to train clients on how to use various software but the other utilities built into Bomgar should not be over looked. As an example, we can remotely check various resources of a PC when a request comes in for demanding software (such as molecular modeling software) to ensure the PC in question is of sufficient specification.
Brett Hone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
A scenario where beyond trust really shines is when a user is not at home, or they are on a vacation or business trip in some foreign country and have any issue that needs to be solved. As long as they have an internet connection you can remote to their computer and fix software problems they may be having.
August 06, 2018

Ease of use

Andrew Breyen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.
Kevin Baldwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when students have issues with passwords or registration and they need a little assistance. And Bomgar works across many platforms, no worries if the student needs help on their tablet or pc or Mac. We can connect to their home devices regardless.
Kendall Pegg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The application is well suited for instances when random outside users need support. Remote users needing assistance do not need any software loaded, just access the support web site or you can send them an email with a link. They load a small temporary client application and magically you have access to their system.
Jeremy Stephens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We find even the banks and financial services firms are receptive to using the screen sharing. They place strict restrictions on accessing their data instance, in some cases hosting on premise instead of cloud. But their IT accepts the Bomgar tool for screen sharing to help resolve support questions.
Hunter Rice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bomgar Remote Support Software works for our group size but could be scaled up very easily to support an even larger user base. It allows me to provide support to users no matter were I am located, whether I am at my desktop at work, at home, or on my phone so it has a vast number of use cases.
Michael Wachter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Bomgar is most appropriate when assisting users who are not connected to the same network and/or work remotely. They only require a web browser to access Bomgar and allow the remote connection.

Bomgar is not suited for users who are connected on the same network as there are other, simpler applications that would work better.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Appropriate for off-network remote support, on network remote support, transferring files to a PC or server; works on VPN as well. This works well when your bandwidth is sufficient. The jump client is great for handling unmanned stations, headless systems, and autologin systems. I have not had the opportunity to use against a mobile device or non-Windows operating systems.
Patrick Cranston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
[It's well suited] Where you have teams of remote support techs that need access to the same machines and/or need to troubleshoot the same issue (i.e. session sharing). If security and compliance issues are a concern Bomgar has processes for just about every scenario. For very small support shops Bomgar is probably too high a price point and the company probably won't make full use of the feature set.

BeyondTrust Remote Support (Legacy) Scorecard Summary

Feature Scorecard Summary

Remote Administration (14)
88%
8.8
Screen sharing (47)
96%
9.6
File transfer (44)
86%
8.6
Instant message (45)
76%
7.6
Secure remote access with Smart Card authentication (11)
90%
9.0
Access to sleeping/powered-off computers (26)
75%
7.5
Over-the-Internet remote session (47)
96%
9.6
Initiate remote control from mobile (33)
84%
8.4
Remote management of servers & workstations (34)
96%
9.6
Remote Active Directory® management (18)
93%
9.3
Centralized management dashboard (26)
92%
9.2
Session record (39)
91%
9.1
Annotations (31)
94%
9.4
Monitoring and Alerts (23)
89%
8.9
Multi-platform remote control (35)
78%
7.8

What is BeyondTrust Remote Support (Legacy)?

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support (Legacy) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support (Legacy) Competitors

BeyondTrust Remote Support (Legacy) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (Legacy) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry

Frequently Asked Questions

What is BeyondTrust Remote Support (Legacy)'s best feature?

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.6.

Who uses BeyondTrust Remote Support (Legacy)?

The most common users of BeyondTrust Remote Support (Legacy) are from Enterprises and the Information Technology & Services industry.