Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024
VG
Vetted Review
Verified User
4 years of experience
We are using BeyondTrust to support internal and external customers remotely.
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
Learn from top reviewers
Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024We are using BeyondTrust to support internal and external customers remotely.
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physic...
Verified user
Manager
12 years of experienceBeyondTrust Remote Support.
Rating: 9 out of 10
September 20, 2024We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended system...
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionalit...
Verified user
Technician
6 years of experienceBeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clic...
Michael Goldberg
Manager - Information Technology
Systems Manager
Weight Watchers of Phila., Inc.
13 years of experienceHappy Remote Support Experience!
Rating: 10 out of 10
June 22, 2024We use Remote Support for our Ops team to be to have remote access to our end user machines and servers. This allows us to remotely fix issues for users on site and remote as ...
Verified user
Administrator
5 years of experienceVery robust
Rating: 9 out of 10
May 15, 2022BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were introduced due to the recent pandemic (COVID19...
Verified user
Engineer
3 years of experienceNeed help? We're there in a flash!
Rating: 9 out of 10
July 9, 2021We use [BeyondTrust Remote Support (Legacy)] for internal support and it has made things so much easier and more seamless. From my standpoint, it's great and I don't dread hav...
Verified user
Employee
2 years of experienceBomgar now BeyondTrust is awesome and great product for all organizations!
Rating: 9 out of 10
April 9, 2021We have a ton of servers and in order to manage them properly we use [BeyondTrust Remote Support (Legacy)] remote support. It is currently used by our system teams including o...
Verified user
Manager
1 year of experienceBomgar is the Bomb!
Rating: 10 out of 10
September 24, 2020Our department recently got licenses for Bomgar from our central Office of Information Technology (OIT) and it has been extremely helpful in providing remote support to our us...
Connie Inman
Supervisor - Information Technology
Sr. IT Technologist
University of Tennessee Libraries
1 year of experienceSaved my bacon
Rating: 9 out of 10
June 24, 2020We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone even riding down the road from a lap...
Jack White
Administrator - Information Technology
System Administrator
Stribling Equipment Llc
6 years of experienceBeyondTrust Remote Support - One of Our Best Purchase Decisions
Rating: 10 out of 10
December 13, 2019BeyondTrust Remote Support allows us to support our users at over 125 branch offices across the state. We use it for computer support and troubleshooting as well as one-on-one...
Verified user
Professional
12 years of experienceBeyondTrust (Bomgar) Remote Support Tool Review
Rating: 8 out of 10
December 10, 2019We use it across the organization. We are using it to replace less secure remote tools, like VNC and TeamViewer, which have been used in the company for years.
BeyondTrust Remote Support Review
Rating: 10 out of 10
October 12, 2019We are currently using BeyondTrust to remotely control 200 endpoints. With a wide variety of tools that can be used during the remote session, this is a great remote tool.
Steven Fisher
Technician - Information Technology
Systems Analyst
InVision Human Services
2 years of experienceBest in class!
Rating: 9 out of 10
October 1, 2019We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up the troubleshooting processes.
Jeff Crossley
Manager - Information Technology
Network and System Manager
Goldberg & Osborne
4 years of experience
Log in with LinkedIn to see content from your network
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
82 people also want pricing
Alternatives Pricing
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
What is ShowMyPC?
ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
YouTube
Cherwell CSM + Remote Support
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.
Reviewers rate Instant message highest, with a score of 9.3.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(226)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.
Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.
Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.
BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.
Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.
Reviews
(1-25 of 112)Companies can't remove reviews or game the system. Here's why
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024
Verified User
Vetted Review
Verified User
12 years of experience
BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physical issues. Returning to pinned clients takes just a couple of clicks. Representative's security options can be configured as restrictive or generous for your application.
BeyondTrust Remote Support.
Rating: 9 out of 10
September 20, 2024
GB
Vetted Review
Verified User
10 years of experience
We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended systems for maintenance. It is also possible to use it to let other people connect to our systems and provide support.
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024
Verified User
Vetted Review
Verified User
6 years of experience
BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionality are unmatched in the industry, and the interface's intuitiveness is generations ahead of the other tools attempting to compete with their solution. If this isn't enough, BeyondTrust's support technicians, subject matter experts, and account managers are some of the best in the business. With BeyondTrust, the days are long past of an era where your account manager waits until the day after your license expires to ask you if you want to renew or where they only reach out to you when they want your money. I cannot speak highly enough of their teams.
BeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024
MG
Vetted Review
Verified User
13 years of experience
My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clicks and about five seconds is invaluable. BeyondTrust Remote Support (formerly Bomgar) also allows for multiple concurrent sessions so I am able to assist and interact with multiple PCs simultaneously.
Happy Remote Support Experience!
Rating: 10 out of 10
June 22, 2024
Verified User
Vetted Review
Verified User
5 years of experience
We use Remote Support for our Ops team to be to have remote access to our end user machines and servers. This allows us to remotely fix issues for users on site and remote as well as troubleshoot issues with our servers.
Very robust
Rating: 9 out of 10
May 15, 2022
Verified User
Vetted Review
Verified User
3 years of experience
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were introduced due to the recent pandemic (COVID19). For example being able to support users outside the corporate network, with a wide range of endpoint devices using various operating systems. BeyondTrust Remote Support is a robust tool that works in line with OS security.
Need help? We're there in a flash!
Rating: 9 out of 10
July 09, 2021
Verified User
Vetted Review
Verified User
2 years of experience
We use [BeyondTrust Remote Support (Legacy)] for internal support and it has made things so much easier and more seamless. From my standpoint, it's great and I don't dread having someone access my machine any longer. What we used before was more complicated and also took longer to get started. I think our internal tech team likes it too.
Bomgar now BeyondTrust is awesome and great product for all organizations!
Rating: 9 out of 10
April 09, 2021
Verified User
Vetted Review
Verified User
1 year of experience
We have a ton of servers and in order to manage them properly we use [BeyondTrust Remote Support (Legacy)] remote support. It is currently used by our system teams including our technical services team who help support our business applications. We are able to better manage access across the organization as well multiple devices and environments
Bomgar is the Bomb!
Rating: 10 out of 10
September 24, 2020
CI
Vetted Review
Verified User
1 year of experience
Our department recently got licenses for Bomgar from our central Office of Information Technology (OIT) and it has been extremely helpful in providing remote support to our users while working from home. It allows easy elevation of privileges so we can do admin functions on the users' computers remotely.
Saved my bacon
Rating: 9 out of 10
June 24, 2020
JW
Vetted Review
Verified User
6 years of experience
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone even riding down the road from a laptop or cellphone. I have even worked while wading around in the ocean. Without it, we would be stuck with a much less secure option to provide remote support.
BeyondTrust Remote Support - One of Our Best Purchase Decisions
Rating: 10 out of 10
December 13, 2019
Verified User
Vetted Review
Verified User
12 years of experience
BeyondTrust Remote Support allows us to support our users at over 125 branch offices across the state. We use it for computer support and troubleshooting as well as one-on-one training. We have approximately 25 support specialists and trainers that utilize the system daily. With limited personnel and a wide geographic area to cover, BeyondTrust Remote Support has enabled us to increase our response time on issues, which greatly increases our employees productivity. It also reduced our travel expenses by at least 50%.
BeyondTrust (Bomgar) Remote Support Tool Review
Rating: 8 out of 10
December 10, 2019
AN
Vetted Review
Verified User
5 years of experience
We use it across the organization. We are using it to replace less secure remote tools, like VNC and TeamViewer, which have been used in the company for years.
BeyondTrust Remote Support Review
Rating: 10 out of 10
October 12, 2019
SF
Vetted Review
Verified User
2 years of experience
We are currently using BeyondTrust to remotely control 200 endpoints. With a wide variety of tools that can be used during the remote session, this is a great remote tool.
Best in class!
Rating: 9 out of 10
October 01, 2019
JC
Vetted Review
Verified User
4 years of experience
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up the troubleshooting processes.
BeyondTrust allows for amazing remote sessions
Rating: 10 out of 10
August 23, 2019
BH
Vetted Review
Verified User
3 years of experience
BeyondTrust is being used by us for remote support at our service desk. It is very beneficial in allowing us to remote to any machine with an internet connection, whether they are on our network or not. This has helped a lot with employees that work at home. We have also been using it for whitelisting some applications to allow users to install them or manipulate them as needed without the need to provide admin rights.
BeyondTrust is great to work with
Rating: 9 out of 10
August 20, 2019
HL
Vetted Review
Verified User
3 years of experience
Currently, we use it in the IT department. We use it for server management and to remotely assist end-users on their computers.
Great, professional looking remote support with some limitations
Rating: 7 out of 10
August 17, 2019
Verified User
Vetted Review
Verified User
5 years of experience
Remote Support is used by our Service Desk and Level II support technicians. This application allows us to remote into devices across our entire organization. We have over 8000 endpoints, 12000 mobile devices in locations throughout the US.
Bomgar Remote Support Software Review
Rating: 9 out of 10
August 09, 2019
JD
Vetted Review
Verified User
4 years of experience
Bomgar Remote Support Software makes life easier. It's very easy to connect with others and have a look at the issue, rather than guess what it is. I use it daily!
Rockin IT with Bomgar
Rating: 8 out of 10
August 05, 2019
JD
Vetted Review
Verified User
3 years of experience
We use Bomgar to access remote user PCs to assist them with questions, issues, and training. Other departments use it for various reasons as well.
It's not Marmite (everyone loves it)
Rating: 10 out of 10
August 05, 2019
AG
Vetted Review
Verified User
1 year of experience
We use Bomgar in the ICT department to take control of various corporate PC's across the campus and at remote campuses to reduce the need for desk side visits.
Bomgar, now BeyondTrust, provides easy remote support
Rating: 9 out of 10
April 26, 2019
Verified User
Vetted Review
Verified User
12 years of experience
Bomgar Remote Support Software is only used by the IT department to support end users and to gain unattended remote access to manage the servers in our environment. It enables our support technicians to assist users on any platform from anywhere.
BeyondTrust Remote Support
Rating: 10 out of 10
March 27, 2019
BS
Vetted Review
Verified User
5 years of experience
We use it as our primary remote support service to help troubleshoot and fix issues with our users. This product is used by our entire IT Department. It helps with immediate or rapid support from our team to our end users.
Will this remote connection tool "blow your mind"?
Rating: 7 out of 10
February 13, 2019
Verified User
Vetted Review
Verified User
3 years of experience
We use Bomgar to connect remotely to client computers. This tool allows us to further troubleshoot issues before sending tickets to an onsite tech.
****Great application for remote help for all types of users****
Rating: 9 out of 10
November 26, 2018
Verified User
Vetted Review
Verified User
2 years of experience
The main business problems we are solving is that of being able to more reliably remote to customer's computers.
We use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work.
We use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work.