Bill Spend & Expense, a Solid Choice for Expense Management
January 07, 2025

Bill Spend & Expense, a Solid Choice for Expense Management

Rebecca Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BILL Spend & Expense

We use it for employee credit cards at all of our organizations. It works / syncs with our accounting software (Sage Intacct), and took us from processing credit card receipts being a roughly 6 person job to them being a 1 person job.

Pros

  • App for maintaining and monitoring credit cards is easy to use and thorough
  • Offers ability to send out reminders for receipts that need to be submitted
  • Set up restrictions for the accounts and other parameters that employees can select from
  • Various, unlimited approval flows for credit card receipts

Cons

  • Rewards can be very hard to reach which takes away from the program overall
  • Reminder notices aren't automatic to cardholders and you can't send reminders to approvers
  • Only links upload into Sage Intacct for the receipts and transactions, not the physical receipts
  • If you have multiple companies, you have to set everything up in each one individually
  • Cardholders and Approvers with multiple locations have to access each individually
  • Positive Point - Created much more consistently and offered more control over coding
  • Positive Point - Saved 1,000's of manhours in our finance department chasing down credit card receipts every month
  • Negative Point - Cost us on possible rewards / cash back compared to our previous solution
  • Positive Point - Forced approval on receipts from managers
The software is easy to use and understand, both from the backend when creating and maintaining rules and requirements to the end cardholder user when they have to submit receipts and process approvals. Many of our cardholders are of an older generation, and they were able to pick up on how to use the software, both in the app and online, easily and quickly.
Bill Spend & Expense and Ramp are pretty comparable, but we ended up making the change to Ramp based on three factors:
1. The actual receipt or invoice uploads into Sage Intacct, so when reviewing financials, everything is in one place.
2. The cashback program was much simpler and a higher rate than what we were getting.
3. We were bringing our A/P processing into a cloud solution, and wanted to be able to have them on the same one as our credit cards. This fact, combined with point 1, and just a slightly different payment flexibility, made the difference for us.
Leaving out those points, which might not matter as much to someone else in a different situation, Bill Spend and Expense is a solid solution for anyone.

Do you think BILL Spend & Expense delivers good value for the price?

Yes

Are you happy with BILL Spend & Expense's feature set?

Yes

Did BILL Spend & Expense live up to sales and marketing promises?

Yes

Did implementation of BILL Spend & Expense go as expected?

Yes

Would you buy BILL Spend & Expense again?

Yes

There is a lot of functionality available for any company, and when you combine it with their A/P processing software, I'm sure the value of the software only increases. If you don't look back through your credit card receipts often, or don't have a lot of volume, the receipts not uploading into the accounting software isn't as much of an issue. For us, with roughly $200k of credit card spending each month, it became an issue. The rewards program was hard for us to take advantage of also, mostly because of our spending being spread across multiple companies. Even though we had everything set up together as one business, they still recognized each one as it's own, with it's own rewards requirements. I wouldn't deter anyone from going with Bill Spend & Expense, it's a solid program with a lot of capability, there are just a few small items that mattered to us more than the capabilities we take advantage of.

BILL Spend & Expense Feature Ratings

Expense Management
9.0
Employee Expense Reporting
9
Corporate Card Reconciliation
9
Payment Management
8.8
Customizable Approval Policies
10
Financial Document Management
7
Payment Status Tracking
9
Payment Audit Trail
9

Comments

  • Jenn J | TrustRadius Reviewer
    Jenn J
    commented a year ago
    We greatly appreciate your beneficial feedback on BILL Spend & Expense, Rebecca! We are glad that you have found our app easy to use to maintain/monitor cards, that you like being able to send out reminders for receipts as well as the option to setup restrictions for accounts and have various, unlimited approval flows for card receipts. Our apologies for any frustrations caused by the reward levels, that reminder notices don't get sent automatically as well as not being able to send ones to approvers, that the physical receipts don't upload to Intacct, that everything has to be setup individually for each company and that cardholders/approvers with multiple locations have to access each individually. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

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