Over 300 5-Star Reviews in Two Years!!
May 22, 2019
Over 300 5-Star Reviews in Two Years!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BirdEye
Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.
Pros
- BirdEye makes it easy for our patients/customers to review is by sending them an email.
- BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review.
- BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews.
Cons
- If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better.
6 - These team members are our front desk reception team members. They greet our patients, accept co-payments, ensure we have all the patient's correct information. They also check out the patient and reschedule any follow up patient visits.
- We have been open for a little over 2 years. In those 2 years, we have more than 330 5-star reviews.
- No pediatric practice in the area has more than 30 reviews.
- We advertise at Baby Fairs as well as introduce ourselves at OB/GYN offices. Nothing can speak more highly of us than the amount and the positivity of these reviews.
- We are the fastest growing practice I personally have ever heard of.
Comments
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