Over 300 5-Star Reviews in Two Years!!
May 22, 2019

Over 300 5-Star Reviews in Two Years!!

Erika Solomon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BirdEye

Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.
  • BirdEye makes it easy for our patients/customers to review is by sending them an email.
  • BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review.
  • BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews.
  • If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better.
6 - These team members are our front desk reception team members. They greet our patients, accept co-payments, ensure we have all the patient's correct information. They also check out the patient and reschedule any follow up patient visits.
  • We have been open for a little over 2 years. In those 2 years, we have more than 330 5-star reviews.
  • No pediatric practice in the area has more than 30 reviews.
  • We advertise at Baby Fairs as well as introduce ourselves at OB/GYN offices. Nothing can speak more highly of us than the amount and the positivity of these reviews.
  • We are the fastest growing practice I personally have ever heard of.
First of all, I did explain to my daughter's orthodontist how much BirdEye has helped us with the growth of our client base. The orthodontist did purchase it. Most importantly to us and our growth, our practice has been open for a little over 2 years and we have nearly 300 5-star reviews.