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Great Product! Great Service!
June 14, 2019

Great Product! Great Service!

Todd Blevins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BirdEye

I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come.
  • It’s easy to use format streamlines the patient review process.
  • It posts the reviews very quickly.
  • BirdEye sends texts to my patients immediately after their appointments.
  • I am not aware of any improvements needed at this time.
2 - I, the owner and dentist, am one. Becky, my office manager, is the other user. She helps manage my marketing and customer service.
  • I think it has generated more patients.
  • New patients tell me they were impressed with the online reviews.
  • Very positive ROI.
I used Emerita for a year and they generated a lot of Healthgrades reviews but only a few Google reviews. I dropped them after they could not explain why.
It is well suited for quick response reviews that make it easy for patients to fill out immediately after their appointments. BirdEye has texting chat for making appointments but I have not utilized this function as of yet. This will be very appropriate for the younger generation that prefers to text than call.