A Must Have For Reviews!
Updated June 17, 2021
A Must Have For Reviews!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BirdEye
Birdeye is currently being used for both of our companies Revise Energy and DiPietro Heating and Cooling. It is helping us gather all of the reviews we receive on all channels and respond to them quickly and efficiently. It also has helped prevent negative reviews from being published and allows us to address issues with customers privately versus publicly.
Pros
- Displays reviews from all companies in one place
- Easy to switch between company views (if you have several locations, etc.)
- Gives customers the chance to message us directly with issues vs leaving 1 star reviews
Cons
- Easier time uploading contacts when sending out a review blast
- Options to send out text/emails to customers that aren't review related (such as taking advantage of other opportunities within the company)
3 - Managers of different departments that have their employees encourage customers, while in their homes, to write a review on the spot. They have the ability to text or email a customer right then and there to easily gain a simple, positive review.
- For our HVAC company specifically, we've seen an increase in positive reviews, drowning out all the past negative reviews.
- This helps us stack up against all of our competing companies. Customers have told us that they chose us based on all the positive reviews/5 stars we have.
- This helps us get in contact with our customers by gently asking for a simple review and leads them directly to our biggest review platforms (FB, Google, etc.).
Comments
Please log in to join the conversation