Deceptive Business Practices - Do not sign an auto-renew agreement with this company.
February 07, 2022
Deceptive Business Practices - Do not sign an auto-renew agreement with this company.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We used to generate reviews for our client that had 8 locations.
- Review Dashboard.
- Management.
- Customer Service.
- Empathy for clients *Resellers.
- Removal of evergreen contracts.
- Get reviews for our clients.
- Negative impact on mental health.
Do you think Birdeye delivers good value for the price?
No
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
I wasn't involved with the implementation phase
Would you buy Birdeye again?
No
Birdeye Support
Pros | Cons |
---|---|
Immediate help available | Slow Resolution Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Support doesn't seem to care |
Yes - No they deleted the support ticket when i requested to cancel my subscription.