Bait and switch, over billed, horrible service
November 19, 2021

Bait and switch, over billed, horrible service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review

Overall Satisfaction with Birdeye

Birdeye's product is decent it works like a lot of the review software out there but better than some. I used Birdeye for a lot of my clients but it would be a disservice to not tell people to beware! When you are about to sign up they are all about servicing you and once you sign the contract you are left high and dry, the rep I worked with made many promises non came true, I also found out that the product I was told I was getting in fact wasn't and when I made it clear I would not be renewing all the services they were all over us to renew. They never fixed out billing issues and auto-renewed for all the licenses. They are skillful at bait and switch, from product issues, sales issues, lies, and deceit to billing issues I would not recommend them anymore! If you are an agency look elsewhere and if you are planning on using them do not sign the contract with auto-renew they do not keep their word! You are just a number to them!!
  • Getting reviews
  • Overcharging
  • bait and switch
  • auto renewing when you canceled
  • not lying to customers
  • fixing billing issues
  • our agency has lost about $25,000 in revenue
  • our agency has lost probably 100+ hours dealing with issues Birdeye caused
They are about the same except for better customer service and they let you out of contracts!

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The product is decent but not worth all the troubles, as an agency I spent probably over 100 hours trying to fix issues that were never fixed which have harmed our business and our clients, you are only a number to BirdEye they only care about getting money from you and signing a contract that they can illegally auto-renew! Also, beware of the bait and switch they do this best!