Item: Birdeye
Rating: 1
Author: Diane Haar

Use Cases and Deployment Scope

From my point of view, I had real problems with two of the males on the support team talking down to me, talking over me, blowing smoke, and being dishonest. I asked to only work with women, but this was ignored I believe. I asked to cancel my account because I felt unheard and it seemed to me that the male staff considered my opinions irrelevant I believe. I believe an executive told me I could cancel if I paid $3,000 for the remainder of my contract. In my opinion, he then accused me of sexual discrimination against him, told me he knew all the laws and that everything was my fault. I believe he accused me of being the aggressor and threatened me with legal action when I said I did not want anyone in the Hawaii bar to be put through this. I believe that when I asked to speak to his supervisor he told me he was the supervisor, that he is a VP and refused to let me talk to anyone else, and finally hung up on me. I find myself utterly speechless. I have never used the term, "toxic masculinity," but in my view, this was an example on steroids.

Pros and Cons

Billing

I believe that since I am a woman I was not treated with equal consideration by the male staff
Keeping appointments set

Most Important Features

Reviews

Return on Investment

I found there was little ROI

Alternatives Considered

I used Broadly before.

Key Insights

Do you think Birdeye delivers good value for the price?

Are you happy with Birdeye's feature set?

Did Birdeye live up to sales and marketing promises?

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Likelihood to Recommend

Honestly, I wasn't crazy about the service. Asking my clients for reviews always works best, but support at Birdeye cannot differentiate between reviews I got on my own and ones I used it for but instead took credit for it all, in my opinion. I found I couldn't differentiate between other SEO services and what Birdeye did. It was really frustrating for me that Birdeye did not seem to even understand its own strengths and weaknesses, in my opinion. I believe if Birdeye would have honored my request and let me have a female account manager, either the one I was already working with or a different female when I requested it, I could have had a better experience and this would be a different review. She was really diligent and great to work with I found. However, I believe she was bumped out by a male I did not mesh with and who was not as diligent. In my view, as a woman, I found a few of the males extremely difficult to work with, including not taking me seriously, talking down to me, were not always honest, and frankly treated me as if I was low IQ. In my opinion, I don't understand why Birdeye would not let me work with a woman.

I Believe I was Treated Badly Because I am a Woman

Overall Satisfaction with Birdeye