Easy to use, easy to generate reviews
July 30, 2022

Easy to use, easy to generate reviews

Stephen Rust | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to generate reviews and referrals for our clients. We set up the campaigns that go out to the client's patients to request a review a few hours after their appointment and to request a referral a few weeks later. We, and our clients, also use Birdeye to manually request reviews and referrals. We take advantage of the reporting functions of Birdeye to show our clients the reach and success of the campaigns.
  • Portal is easy to use.
  • Quick responses to support tickets and inquiries.
  • Great customer service reps.
  • I'd like to see more options for the timing and frequency of the review requests.
  • Automation
  • Easiness of use
  • Responsive customer support
  • Increased reviews received by our clients.
I really like how easy it is to personalize the timing of the campaigns as well as the text and formatting for each campaign. Compared to other types of online programs I've used before, Birdeye has some of the most responsive customer service people, and it's super easy and intuitive to use and update the existing campaigns.

Do you think Birdeye delivers good value for the price?


Are you happy with Birdeye's feature set?


Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

I wasn't involved with the implementation phase

Would you buy Birdeye again?


Birdeye is great for setting up automated programs. It works really well for generating reviews without requiring much effort by us or our clients after it's initially set up. It is also well-suited for quickly making any changes on the fly to the campaigns. It's not as well-situated to send personalized messages to their patients.