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A must in the Service Industry!
April 03, 2023

A must in the Service Industry!

Jonny Wall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

  • Scoring
  • Clarity
  • Reliable
  • Communication
  • None
  • Increased customer satisfaction
  • Improved training my team for better service

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdseye allows me to get ahead of any customer issues in my service company branch. The platform gives our customers a voice to help us better tailor our services to their satisfaction before leaving us another review online. That fact that our new business prospects rely heavily on customer reviews is why I think this service is of great benefit. Not all customers are created equal and this platform helps us to cover all bases for ultimate satisfaction in a service industry. Birdseye is always helpful in this industry.

Birdeye Support

I have never had to contact support

Using Birdeye

Ease of use and clarity