Item: Birdeye
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

we use birdeye for customer reviews on our services that we porvide. this gives us great feedback to be able to better serve our customers. wether it is changing policies, are there areas we are missing in training, or how we can simply better serve our customers on a daily basis. the feedback is quick and easy to follow.

Pros and Cons

keeps me updated on how we are doing providing services
ease of use for our customers to review our company

i do not have any examples

Return on Investment

great insight on how we are servicing our customers

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

If you are looking for feedback on your company, this platform provides your customers, consumers, and individuals to provide direct feedback on how you are doing. Even if it is a negative review it provides you a baseline of what you need to do to solve whatever issues are being discussed.

Support Rating

i havent used support for this product

Usability

very easy to use, reviews go directly to my email and i can follow up with out a problem to help solve any issues, or to simply say thanks for reviewing our services

great product

Overall Satisfaction with Birdeye