Birdeye is a wonderful tool that can be used in countless ways to better-reach and better-serve your customers
April 01, 2023
Birdeye is a wonderful tool that can be used in countless ways to better-reach and better-serve your customers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We currently use Birdeye in many different ways, but all of the ways could be summed up in the sense that we use it to better connect with our customers on a daily basis and better connect them with the services and special requests, and general questions that they need fulfilled in order to see us as a company that sells an excellence product with excellent customer service. We have regular email ad campaigns that go out to our customers after a job is performed so that they may review us on several different social media sites (Googe and Facebook being a few of them). We also have a live chat option where customers can send us direct messages that our account managers receive and respond to in real-time. Internally we have an entire campaign going where we recognize and reward our customer-facing employees for accomplishing our Mission of WOWING our Customers with remarkable service, and we use Birdeye to track how many reviews are attributed to jobs that they have done or that have occurred at their branches. Birdeye is an absolutely incredible, dynamic, and easy tool to use and we are blessed to have it in our arsenal!
- Their customer service is always very helpful and ready to give you the personal attention that you require.
- They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
- They are constantly innovating and improving their systems with real-time feedback from their customers.
- The overall chat/email inbox can get out of hand if a user does not take the time to set it up and organize in the first place.
- Last I checked, if multiple users are responding to different or the same emails at the same time, or responding to reviews at the same time, the users cannot see what the other is doing. It would be nice to see Birdeye almost like a Spreadsheet and you can see where the other user is working so you both don't respond to the same review etc.
- Their Instagram and Social Media presence is slowly growing! I see their posts and they only have a handful of likes, but I see they are trying and I think someday they will get the recognition they deserve.
- Positive - our Facebook and Google Reviews are through the roof
- Positive - if a customer has an issue or a misunderstanding, they will direct message us rather than automatically leaving a bad review
- Positive - employee engagement is up because we can recognize individuals who has positive customer feedback from their performance
I have not explored any other options when it comes to the kind of work that Birdeye performs for us.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes