Item: Birdeye
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Birdeye as a way to communicate with clients and potential clients. It has helped with the accessibility of being able to text clients at any time.

Pros and Cons

Makes saving contacts simple
Makes communication with client and potential clients easily accessible

Being able to assign more than one person per conversation

Return on Investment

It has increased our accessibility and makes it easier to schedule potential clients

Alternatives Considered

We have not used any other products similar to Birdeye.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

I wasn't involved with the implementation phase

Would you buy Birdeye again?

Yes

Likelihood to Recommend

It is well suited when we have a younger demographic who prefers texting over emails or phone calls. It's less appropriate for those who are not as tech savvy.

Support Rating

I have not contacted support.

Usability

10

It's very simple to use and has all the necessary features.

Easy to Use and Great Results!

Overall Satisfaction with Birdeye