A Game-Changer for Our Business Reputation
September 01, 2025

A Game-Changer for Our Business Reputation

Marti Sherrouse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Birdeye has been a game changer for our business! The platform is incredibly user-friendly, making it easy to collect, manage, and respond to customer reviews all in one place. The insights we get from their analytics help us understand our customers better and improve our services. The support team is also top-notch, always quick to help and very knowledgeable. I highly recommend Birdeye to any business looking to boost their online reputation and streamline customer feedback!

Pros

  • Automated Review Generation and Management
  • AI-Powered Review Insights
  • Customizable Review Response Templates

Cons

  • Steep Learning Curve and Usability Challenges
  • Integration Limitations
  • Customer Support and Account Management Issues
  • Increased Lead Generation
  • Improved Conversion Rates
  • Better Customer Retention
The main interface is clean and well-organized, making it easy to access key features like review management, messaging, and analytics without getting lost in multiple menus.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

After completing a roof installation or repair, the company wants to collect reviews from homeowners.

Birdeye automates review requests via SMS or email, increasing the likelihood that satisfied customers leave positive reviews on Google, Yelp, or Facebook, critical for local search visibility and credibility.

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