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Coolin' Review
November 09, 2020

Coolin' Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We are using Blackbaud Education Management for K-12 admissions, enrollment, and employee management. It is being used by our admissions staff, IT, and HR. It allows us to manage employees, current students, and prospective students. It is helpful for keeping track of inquiries and candidates in the admissions funnel for the school year.
  • The ability to send "official" notes to candidates and internal employees.
  • The filtering and columns feature.
  • The potential duplicates feature.
  • There should be more automation across the board. Once a candidate "raises their hand", the system should automatically send them the appropriate email or official note.
  • There is a steep learning curve. It would be great to have more YouTube video tutorials. The support section within Blackbaud is great, but some folks learn better with a visual example.
  • There should be a way to text customers through the app itself.
  • The bulk upload is really great for adding a bunch of users at a time. This is great when we have a list of prospective students we need to add all at once. It can save hours.
  • We have been able to have many more tours because of Blackbaud's automated scheduling. It's great that parents can schedule it on their own.
  • I do wish our office phones were integrated with Blackbaud so it would record the calls and text messages and automatically record it in the files.
Support is readily available. I called the support line and spoke with a gentleman for over 30 minutes. He created a tutorial video for me and called me back once he was done to explain the video. The support is very thorough and the customer service is impressive.
Blackbaud is really great for maintaining and managing users. It isn't appropriate when wanting to keep and make records quickly. I don't like having to use the Notes section to type notes. It would be better to have a large dashboard where I can see a bunch of items all at once. For instance, if I could see how many are currently enrolled, how much space we have to fill, who recently called, etc.