Overall Satisfaction with Blackbaud Education Management Solutions
We use Blackbaud Education Management Solutions in our digital marketing school. I am a programming teacher and this tool has allowed me to automate my day-to-day activities allowing me to be better organized and have all the student data I need in the cloud. Blackbaud is a tool that integrates almost all aspects of administrative management and data storage that an educational institution needs. Our work with the application starts from the moment a student enters until the end of his or her studies. We give the application a good rating even though it requires a lot of training for its use since it is complicated in some aspects.
- The application has provided us with a complete management of the administrative processes in our institution, from providing us with an enrollment form to the billing process through Smart Tuition.
- We can send pre-established contracts to our educators online.
- It also allows us to open documents containing student information in case we need to consult or edit any data.
- We have problems with the customer service that integrates the application, users who need support to solve a problem we have to manage them in person or through other channels.
- Also, when creating and configuring an admission or billing form for the first time, we consider that it requires an advanced and prolonged level of knowledge and time.
- There has been a mostly mixed impact when it comes to Blackbaud Education Management, because earnings have improved since we switched plans a couple of months ago. With the base plan we didn't get the expected results (earnings were generated very slowly, mostly due to our scope of work).
We consider that the program is an indispensable tool to automate and digitalize all the administrative processes that an institution needs. With this application we have the opportunity to put aside the use of paper and manage information and store data digitally. Therefore we recommend it 100%.