January 09, 2019


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

Our organization uses Blackbaud's Education Management Solutions to manage our student and faculty database. It is used across the whole organization. A frequent complaint from our constituents is that they don't know where to find information. The learning management system provides a very user-friendly interface and intuitive design to solve that problem.
  • Blackbaud is very good at designing end-user interfaces that are intuitive. Users can click around and easily navigate to where they want to go.
  • Besides the design, the functionality of the solutions is on point. Almost everything I need to do in the system, I can do. And if I can't, there is an easy platform to request design enhancements.
  • The solutions are consistent as far as usability goes. There is continuity between the different solutions.
  • While the front-end user-interface is extremely well designed and intuitive, the back-end administration can be tricky. The back-end settings require training and a deep understanding of Blackbaud's terminology and system structure.
  • While the front-end has many features that are outstanding, there are still gaps in functionality. There are several enhancement requests for critical pieces (such as medical information) that are pending in the enhancement queue.
  • Once adopted by our community, it will reduce incoming phone calls and the need to provide assistance to parents and students.
Support is always happy to help and they are very good at following up on issues. I have always been able to reach support when I needed to via chat or phone.
It is well suited for any school or any organization that has a need for a constituent database.