Excellent Product
May 20, 2023
Excellent Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Financial Edge NXT
The only problem I have is that customer service takes a long time to resolve our issues. This is a new problem post-COVID.
- Reporting
- Training
- Grant Management
- Banking Links
- Accounts Recievable
- Customer Service - resolving issues
- Improved our Process Efficiency
- Improved Grant Tracking/Accounting
- Dashboards implroved my data-driven decision making
The reporting tools are great! I love that I can create any report that is not already available. Everything is customizable.
NXT allowed us to see data at our fingertips with the dashboards. I think they need to be improved on, however, they are 100% improved from the old desktop version of reporting (no dashboards).
I was a Sage user for 25 years prior to coming into my current job. Blackbaud was already in use here. I struggled at first because the system was old and the balance sheet didn't balance. We made the decision to upgrade from the desktop version of Financial Edge to NXT. I fell in love with the system. It is so easy to use and has the depth to pull all the reports I need in multiple levels of detail. It is easier to use than my beloved Sage product.
Do you think Blackbaud Financial Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Financial Edge NXT's feature set?
Yes
Did Blackbaud Financial Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Financial Edge NXT go as expected?
Yes
Would you buy Blackbaud Financial Edge NXT again?
Yes
Blackbaud Financial Edge NXT Support
| Pros | Cons |
|---|---|
Knowledgeable team | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes, because we were implementing NXT.
Yes - No, we have problems with the Bank Rec at times. And they never really resolve the problem.
When we were implementing NXT, the engineer assigned to us was excellent. She was an accountant who had the software expertise. He helped us to design our GL and implement with no issues at all. I have never implemented new software with no problems before or since.