Old Reliable
September 28, 2024

Old Reliable

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

We use Blackbaud Financial Edge NXT in tandem with Raiser's Edge NXT to process expenses, manage accounts, and support the entire financial back-end of our organization, including General Ledger integration between Raiser's Edge NXT and Blackbaud Financial Edge NXT when processing revenue. We have many integrated products like credit card processing, expense cards, and heavily use the Blackbaud Financial Edge NXT interface to allow all employees to manage their own invoices, expenses, etc.

Pros

  • Pledges Receivable
  • Fund Accounting
  • Expense processing

Cons

  • Integration sometimes unstable
  • Training resources
  • Tech support often less knowledgeable than users
  • Internal Controls
  • Employees control their own expenses
  • Good documentation for auditors year after year
Blackbaud Financial Edge NXT does help us maintain controls, divide processes, and mostly stay secure. After their last security breach and the associated press about the greater extent than may have been disclosed, we're wary in general about some of the documentation we store on their servers, but as for our processes to maintain our own integrity, Blackbaud Financial Edge NXT is helpful.
We don't use custom dashboards, however, all of our reporting comes from Blackbaud Financial Edge NXT and has been very robust. The board regularly reviews these numbers, however, to be digestible to a broad audience they have to be moved to another format.

Do you think Blackbaud Financial Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Financial Edge NXT's feature set?

Yes

Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Financial Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Financial Edge NXT again?

Yes

It's the best and it integrates with Raiser's Edge NXT - if an organization doesn't have that kind of cash to spend on a dedicated accounting team with the knowledge to use the extent of these powerful tool, it's not for them. But if somebody is looking for more sophistication, it's still best-in-class even though it's increasingly under-resourced and Blackbaud's customer service quality decreases year after year.

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