Depends on your organization

Since I work in HR/Benefits my main tasks in Blackbaud Financial Edge NXT are around benefit billing. We use the AR module for this task after Raiser's Edge was terminated. The AR module is very different that Raiser's Edge was which is fine, however there was a loss of functionality for us with the switch. Part of this was due to the type of billing we were doing and our organization's unique needs. We have adjusted to the AR module but the new challenge is the slow switch of the AR module from database view to the web view. Currently functionality of AR is split between these views causing it to be very challenging to complete our benefit billing. I am hopeful that once AR is fully transitioned to web view and we have a chance to use it we will have a good experience. My only hesitation is that the transition from Raiser's Edge to AR was a very negative one so I am having a hard time believing this time will be different.

The reports around this are hard for non accountants to understand however since I was an accountant for 18 years I understand them